We guarantee the quality on everything we sell. If you think something doesn’t match up to our description of it, return the unused portion for a refund. The refund is less 10% and the original shipping & handling charges are non-refundable. The offer is void if product is more than 50% used.

All returns must be authorized by Asantae prior to returning the item(s). Customer Service will make available to you a "Return Goods Authorization Number" or “RGA” number. This number is to be displayed on the outside shipping carton.

Return the unused portion of your item(s) within 30-days from the date of purchase. You are responsible to cover any shipping costs incurred to ship the item(s) back to our facility. We only ask that you include a short note telling us why you weren’t completely satisfied. It is mandatory to include the purchase order number as this is equivalent to your sales receipt.

Customer Service 
Email: support@asantae.com
Phone: 1.888.463.5279
Fax: 480.383.6147
Hours: Monday to Friday, 7:00 a.m. to 4:00 p.m. PST